Customer Care - Springtide Research Institute

Customer Care

Our team is ready to help you navigate! Whether you’ve got a question (trust us, we have answers), would like to place an order, or have an inquiry, we’re here to assist.

Due to our safety plan in place, orders may ship more slowly. Get details here on our COVID-19 Action Plan.

Top Questions

Once your order has been shipped, in the email confirmation there will be a tracking number for USPS Priority and UPS.

Orders that used shipping method USPS Media Mail will NOT be provided tracking number. 

Returns in-print and out-of-print titles in saleable condition (books, audio, video, etc.) may be returned within 6 months of original invoice date. The original invoice number, the date of the original invoice, and the discount received are necessary when making the return…

See Full Return Policy

All cancelation must happen within same day of order by 3:30pm central time. 

You can enter your promo code either on the cart’s page, located below the cart items. Or on the checkout page above your information. Once entered, the price will reflected the discount.

We do ship internationality! For international order please contact us by email or phone and we will assist you with the best shipping possible.

Currently, our website is not connected to your account information, so contact us by email or phone and we will be happy to update your account.

Lasallian Educational Research Initiatives (LERI) is the parent company of Springtide Research Institute. LERI is a non-profit that serves a variety of organizations.

Canceled or refund orders can take up to 7 to 10 days to be processed, depending on how fast your bank processes them.

If the charges have been longer than 10 days feel free to contact us to verify your cancelation or refund. 

We are here to help with any type of order! Also, we can help find the best shipment options available.

Discounts change, so please contact us and we will be able to provide the latest information.

Our website pulls prices from UPS and USPS Priority daily based on your location. If you would like assistants in finding the best shipment options for your order, please contact us by phone or email. 

One-time donations can be changed or canceled within 24 hours. Please contact us by phone 866-457-7927.

For all reoccurring donation changes or cancelations please contact us by phone 866-457-7927 Monday through Friday between 7:30 am to 4:30 pm central time.

You can also email us at giving@springtideresearch.org.

We automatically send out year end tax receipt to our donors, but to request one sooner reach out to us by phone 866-457-7927 or email giving@springtideresearch.org.

Contact Us

Phone & Email
 
Hours
Monday through Friday
7:30 a.m. to 4:30 p.m. CST
 
Mailing
Springtide Research Institute
702 Terrace Heights
Winona, MN 55987-1320
 
Returns via UPS and Mail to:
Springtide Research Services
Attn: Returns Department
702 Terrace Heights
Winona, MN 55987-1320
 
Donation Services